REFUND POLICY
we prioritize timely delivery and customer satisfaction. Our Refund Policy ensures that our customers are protected in case of unforeseen delays in our services.
1. Eligibility for Refund
You may be eligible for a refund of up to 100% of the service fee under the following conditions:
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Delay in Delivery:
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If we fail to deliver your goods on or before the agreed delivery date without valid reasons (e.g., natural disasters, strikes, or events beyond our control).
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Incomplete Services:
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If the service is not completed as per the terms agreed upon at the time of booking.
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2. Refund Amount
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100% Refund: For delays caused solely by our team or logistical issues under our control.
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Partial Refund: If the service is completed but delayed due to factors partially beyond our control, a prorated refund may be issued depending on the delay duration and circumstances.
3. Exclusions
Refunds will not apply in cases where:
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The delay was caused by incorrect or incomplete information provided by the customer (e.g., wrong address, unavailability for pickup/delivery).
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The delay was due to uncontrollable external factors (e.g., weather conditions, roadblocks, natural disasters).
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The customer rescheduled the delivery or requested changes in the service timeline.
4. Process to Claim a Refund
To request a refund, please follow these steps:
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Contact Us: Notify us within 7 days of the delayed delivery by reaching out via email or phone. Provide your booking details and a description of the issue.
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Verification: We will review your case and confirm the cause of the delay. Additional information may be requested.
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Resolution: Upon verification, we will process your refund within 7-10 business days.
5. Refund Method
Refunds will be issued to the original payment method used during the booking. If an alternative method is required, it must be agreed upon during the refund process.
6. Contact for Refunds
For refund requests or further inquiries, please contact us:
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Email: [Your Email Address]
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Phone: [Your Phone Number]
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Address: [Your Physical Address]
At [Your Company Name], we stand by our promise of timely and reliable service. If we fall short, rest assured that we will make it right with our transparent refund policy. Thank you for trusting us!